Who We Are
Alex James SMP Clinic & Training Academy is a medical aesthetics clinic specializing in Scalp Micropigmentation (SMP), PRP treatments, laser services, and professional training courses. We are located at 538 Burnley Rd, Crawshawbooth, Rossendale BB4 8NE.
What Personal Data We Collect
Information You Provide to Us:
- Contact Forms: Name, email address, phone number, service interest, and any messages you send
- Consultation Bookings: Personal details, medical history, treatment preferences
- Training Course Applications: Professional background, certification requirements
- WhatsApp Communications: Messages, contact details, appointment scheduling
- Payment Information: Billing details (processed securely through our payment providers)
Information Collected Automatically:
- Website Analytics: IP address, browser type, pages visited, time spent on site
- Cookies: Essential cookies for website functionality, analytics cookies (with consent)
How We Use Your Data
Primary Purposes:
- Service Delivery: Providing SMP treatments, PRP therapy, laser services, and training courses
- Communication: Responding to inquiries, booking appointments, providing aftercare support
- Safety & Compliance: Maintaining treatment records as required by healthcare regulations
Marketing (With Your Consent Only):
- Email Marketing: Sending information about our services, success stories, and clinic updates
- SMS/WhatsApp Marketing: Treatment reminders, follow-up care instructions, promotional offers
- Newsletters: Monthly updates about clinic news, industry developments, and special offers
Important: We will only use your contact details for marketing if you have explicitly consented by checking the marketing consent box on our forms.
Legal Basis for Processing
- Legitimate Interest: Responding to inquiries and providing requested information
- Contract Performance: Delivering treatments and training courses you’ve booked
- Consent: Marketing communications (only when you’ve opted in)
- Legal Obligation: Maintaining medical treatment records as required by law
How We Protect Your Data
- Secure Storage: All personal data is stored securely using industry-standard encryption
- Limited Access: Only authorized staff members can access your personal information
- Third-Party Security: We only work with GDPR-compliant service providers
- Regular Updates: Our security measures are regularly reviewed and updated
Third Parties We Share Data With
We may share your data with:
- Payment Processors: Stripe, PayPal (for secure payment processing)
- Email Marketing: Klaviyo (only for consented marketing communications)
- Analytics: Google Analytics (anonymized data only)
- Appointment Scheduling: Our booking system providers
- Medical Compliance: Regulatory bodies if legally required
We never sell or rent your personal data to third parties.
Your Rights Under GDPR
You have the right to:
- Access: Request a copy of all personal data we hold about you
- Rectification: Ask us to correct any inaccurate information
- Erasure: Request deletion of your personal data (subject to legal requirements)
- Portability: Receive your data in a machine-readable format
- Restriction: Ask us to limit how we process your data
- Objection: Opt out of marketing communications at any time
- Withdrawal: Remove consent for marketing at any time
Data Retention
- Inquiry Data: Deleted after 2 years if no treatment booked
- Treatment Records: Retained for 7 years as required by medical regulations
- Marketing Data: Retained until you unsubscribe or request deletion
- Training Records: Retained for certification compliance requirements
Marketing Communications
How to Opt Out:
- Email: Click “unsubscribe” in any marketing email
- WhatsApp: Reply “STOP” to any marketing message
- All Marketing: Email us at info@alexjamessmp.co.uk or call +447763875362
What We Send:
- Treatment information and aftercare advice
- Client success stories and testimonials
- Clinic updates and new service announcements
- Training course information and dates
- Monthly newsletters with industry insights
Cookies
Our website uses:
- Essential Cookies: Required for website functionality (cannot be disabled)
- Analytics Cookies: Google Analytics to understand website usage (optional)
- Marketing Cookies: To track the effectiveness of our advertising (optional)
You can control cookie preferences through your browser settings.
International Transfers
Your data is primarily stored within the UK/EU. Where we use service providers outside the EU, we ensure adequate protection through:
- Adequacy Decisions: Countries approved by the EU for data protection
- Standard Contractual Clauses: Legal safeguards for data transfers
- Certification Schemes: Privacy frameworks like Privacy Shield successors
Children’s Privacy
Our services are intended for adults only. We do not knowingly collect personal data from anyone under 18 years of age.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notice.
Medical Records & Confidentiality
As a medical aesthetics clinic, we maintain strict confidentiality standards:
- Treatment records are kept secure and private
- Before/after photos require separate written consent
- Medical information is only shared with your explicit permission or legal requirement
Contact Us
For any privacy-related questions or to exercise your rights:
Alex James SMP Clinic & Training Academy
538 Burnley Rd, Crawshawbooth, Rossendale BB4 8NE
Email: info@alexjamessmp.co.uk
Phone: +447763875362
WhatsApp: +447763875362
Data Protection Officer: Alex James
Response Time: We aim to respond to all privacy requests within 30 days
This privacy policy complies with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
